ozwin365's Privacy Policy

1 Introduction and Scope

ozwin365 is an online gaming and betting platform that offers various casino games, sports betting, and related entertainment services for users in Bangladesh. When you register, log in, or use any service on this platform, you are required to provide certain personal information. The purpose of this privacy policy is to inform you fully and transparently about how that information is handled.

This policy applies to ozwin365's website, mobile application, and all digital services. Using the site means you have accepted the terms of this policy. Reading our Terms and Conditions will give you further details about the overall structure of our services.

Opening an account and participating in betting activities on this site is for persons aged 21 and above. Before providing personal information, please make sure you meet this age requirement.

2 Information We Collect

ozwin365 only collects information that is necessary for operating services, verifying identity, and ensuring security. The different types of information are described below:

2.1 Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• User-set password
• National ID or other government-issued identity document details (where applicable)

2.2 Financial and Transaction Information

• Mobile number or account details required for bKash, Nagad, Rocket, Upay, or bank transfers
• Deposit and withdrawal history
• Transaction date, amount, and method

2.3 Technical and Usage Information

• IP address and browser type
• Device information (operating system, model number)
• Login time and session duration
• Information collected through cookies and similar tracking technologies
• Navigation patterns on the site and page visit information

2.4 Communication Information

• Messages exchanged with customer support via live chat or email
• Subject matter of complaints or enquiries

3 Purpose of Using Information

The information collected is used for the following purposes:

1. Account Management: To handle registration, login, password recovery, and account verification processes.
2. Service Delivery: For processing deposits, withdrawals, game access, and bonuses.
3. Identity and Age Verification: To confirm users are 21+ and to prevent fraud.
4. Security: To prevent unauthorised access to accounts and to detect suspicious activity.
5. Customer Support: To resolve issues and answer questions.
6. Legal Compliance: To comply with applicable laws and regulations.
7. Service Improvement: To analyse usage patterns and further improve the platform.

ozwin365 does not sell your information to any third party under any circumstances. However, certain trusted service partners — such as payment processors or technology infrastructure providers — may have limited access to information for the purpose of operating services. Strict confidentiality agreements are maintained with these partners.

4 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the ozwin365 website and app. A cookie is a small data file stored in your browser or device that helps improve the functionality of the site.

4.1 Types of Cookies

• Essential Cookies: Required for login status, session management, and core service operation.
• Functional Cookies: For language preferences, layout settings, and personalised experience.
• Analytics Cookies: To understand how users browse the site, which helps improve the service.

4.2 Cookie Control

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may prevent certain core features of the site — such as login or payment — from working properly.

5 Data Security Measures

Keeping your information secure is one of ozwin365's top priorities. Several technical and organisational measures have been put in place for this purpose:

• SSL Encryption: All data sent to and received from the site is encrypted using SSL technology, reducing the risk of data theft or tampering.
• Access Control: Only authorised staff can access users' personal information, and only when required to carry out their responsibilities.
• Secure Servers: Data is stored in secure data centres where regular security checks are conducted.
• OTP Verification: A two-step OTP-based verification system is in place for payments and important account changes.
• Regular Security Audits: Periodic security assessments are conducted to identify and address potential risks.

While we take every effort, no digital system is entirely risk-free. For this reason, we also ask users to stay vigilant — use a strong password and do not share your account details with anyone.

6 Data Retention Period

ozwin365 does not retain personal information beyond what is necessary. The following policies are generally followed:

• All relevant information is retained while the account is active.
• After an account is closed, certain information may be kept for a defined period for legal compliance, dispute resolution, or fraud investigation purposes.
• Financial transaction records are retained for a specific period as required by applicable regulations.

7 Sharing Information with Third Parties

ozwin365 does not transfer personal information to any third party without your consent. However, exceptions apply in the following cases:

7.1 Service Partners

Payment gateways (such as bKash, Nagad, Rocket, Upay, and bank service providers), technology infrastructure partners, and service quality verification bodies may access specific information to the limited extent needed to operate services. All such partners operate under confidentiality agreements.

7.2 Legal Requirements

Information may need to be disclosed in response to a court order, a lawful request from a law enforcement agency, or applicable legal obligations. In such cases, ozwin365 makes every effort to maintain maximum confidentiality within the bounds of the law.

7.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new owner. Users will be notified appropriately in advance in such cases.

8 User Rights

ozwin365 grants users the following rights over their personal information:

• Right to Access: You may request to view the information stored in your account.
• Right to Correction: You may apply to correct inaccurate or outdated information.
• Right to Deletion: Subject to meeting certain conditions, you may request that your information be deleted; however, some information may need to be retained due to legal obligations.
• Right to Object to Processing: You have the option to object to the processing of your information in certain circumstances.
• Right to Data Portability: You may request to receive your information in a structured format.

To exercise these rights, contact our customer support team. Live chat and email support in Bengali is available 24 hours a day, 7 days a week. Reading our Responsible Gaming Policy will give you further important information about managing your account.

9 Information of Minors

ozwin365 does not knowingly collect personal information from anyone under the age of 21. An age verification process is carried out at the time of registration. If any minor's information has been collected by mistake, it will be removed as soon as this becomes known and the associated account will be closed.

If you believe that a minor's information has been collected, please contact us immediately.

10 International Data Transfers

In some cases, your information may be stored or processed on servers outside Bangladesh. Appropriate security measures are always ensured in such transfers, and applicable international standards are followed.

11 Changes to This Policy

ozwin365 reserves the right to update this privacy policy at any time. If significant changes are made, you will be notified by email or through a notice on the platform. Updated policies will be considered effective from the date of publication. The latest version will always be available on this page, so it is recommended that you check it regularly.

Continued use of the site after any changes will be taken to mean that you have accepted the updated policy. Visit our FAQ section for answers to general questions about information-related matters.

12 Contact

If you have any questions or concerns about this privacy policy, or if you have any requests regarding your personal information, please contact us:

• Live Chat: Chat directly in Bengali via live chat from any page on the site — support is available 24/7.
• Email: [email protected]

Our support team can assist in both Bengali and English and will do their best to respond to your questions as quickly as possible.